Frequently Asked Questions

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Check our shipping policy here for more details.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email. For more information see our shipping policy here.

Our SPF 50 Mineral Sunscreen is TGA registered and is a primary sunscreen.

Our tinted zinc sticks are not TGA registered. They are classified as secondary or cosmetic sunscreens and have a primary function of tinting the skin, with a secondary function of providing SPF. Despite the classification, they have been tested to the same Australian Sunscreen standard as all TGA listed sunscreens. The difference is that they are not made in a TGA registered manufacturing facility. They are made with love by us in our own small lab.

Yes, all of our products are Reef Safe. We believe we go beyond the simplistic catchphrase of 'reef safe' by encompassing all elements of our products, from materials and packaging to the transparency of our communication surrounding ingredients we use. Read more about our approach to 'reef safe' in our Honesty Files Blog "Beyond Reef Safe".

No zinc or sunscreen is completely waterproof and will need to be reapplied throughout the day if you are exposed to the sun. However, our zinc formulas are made with either plant-based candelilla wax or beeswax, which create a natural & effective water resistance.

Our Mineral Sunscreen SPF 50 is water resistant for 2 hours. Our tinted zinc balms are water resistant by nature, as they are thick and contain naturally water repellant ingredients.

Zinc oxide sits on top of the skin providing physical barrier protection. This means that the barrier can be disturbed by touching, towelling or any other contact.

We recommend you reapply all SPF products every two hours if you are in the sun, to ensure that you are always covered.

The TGA recommends that every sunscreen product is reapplied every 2 hours minimum, and especially after sports, swimming or towel drying regardless of the water resistant claim.

Zinc forms a physical barrier that sits on top of the skin, and as such it can de disturbed by touching, wiping, changing clothes or towelling. That is why it is important to keep re-applying if you are exposed to the sun throughout the day.

In some cases we offer returns. If you have made a mistake and ordered the wrong colour for example, we will happily accept the return as long as it is unopened an as new. For more on returns, see our returns policy here.

No. Our products are all 100% Palm Oil Free. We are currently undergoing assessment to become an officially certified Palm Oil Free brand.

We do everything within our power to help preserve the vital rainforests and Orangutan habitat that is often destroyed in palm oil production. There are plenty of alternatives to palm oil, and while they may be harder to source and more expensive, we stick to our values and invest in these.